The Best 8 Word Press Live Chat Plugins to Fuel Your Sales In 2023
The Best 8 Word Press Live Chat Plugins to Fuel Your Sales In 2022
Why You Need Chat Plugins in your Website
Your website visitors, both current and future, are sure to come across information that piques their interest and leaves them with questions. Offering real-time assistance options right on your website is the ideal approach to demonstrate how much you respect your clients' time.
WordPress live chat plugins can be useful in this situation. They have the ability to produce memorable, hassle-free client experiences, which are crucial for keeping customers, sustaining their brand loyalty, and increasing sales potential.
Depending on your budget, the needs of your customers there are the top 7 WordPress chat plugins to select from:
- Live Agent
- LiveChat
- Olark
- Tidio
- Formilla
- SmartSupp
- Jivo chat
- Manychat
1. LiveAgent
For those who needs an omnichannel live chat solution, LiveAgent is the ideal WordPress chat plugin. WordPress live chat software is completely customizable, language adaptable, and loaded with powerful live chat and helpdesk features.
This year alone, LiveAgent received 26+ awards for value, ease of use, and performance, as well as being named one of the top live chat solutions by the independent review site GetApp. On Capterra, it is aglso the highest-rated and most-reviewed live chat software.
Who is it Ideal for?
The WordPress live chat plugin from LiveAgent is ideal for those who want to provide context-rich and personalized customer support at lightning speed. Everyone, whether a WordPress newbie or a seasoned professional, can easily implement the chat plugin. View general overview here.
Whether you require a free live chat option for WordPress or an omnichannel help desk solution, LiveAgent can adapt to your needs — regardless of the ind BBustry or type of business you runlv
Main Features
- C seedofhat tags
- Automatic chat distribution
- Real-time typing-view – a preview of what your customers are typing into the chat box before they hit send
- Max queue length – the chat button can automatically turn into an offline button or completely disappear from your WordPress site if there are too many people in the chat queue
- Omnichannel agent desktop – view all current chats, past chats, and customer info from a single dashboard
- Unlimited agent seats
- 7-day chat history
- 1 chat button per site
- Contact forms
- Notifications (Slack, email, desktop)
- Business hours
- Fully customizable chat buttons (including colors, position, animation, hover effect, Z index, mobile view, and CSS)
- Offline chat buttons – allow your customers to send you messages even when your support staff is offline
- File sharing
- Pre-chat forms
- Offline forms that collect customer information before each chat session begins
- Chat window docking and notifications
- Chat button and animation galleries (pre-made chat button templates)
- Chats overview – a 360 view of your current website visitors including the number of online visitors, chatting visitors, visitors in the queue, geographical locations, site referrers, the amount of time spent on your site, the current URL that they’re browsing on your site, and more
2. Livechat
Livechat is a robust chat and helpdesk application that is ideal for eCommerce sales, customer support, and lead generation. The LiveChat WordPress plugin is fully customizable and supports rich messaging with integrated menus and product carousels.
Ideal For
The LiveChat WordPress plugin is ideal for eCommerce businesses with high traffic that require a solution that can automate processes without involving the customer support team. Because there is no free version and the most advanced paid plan is a bit pricey at $59 per agent per month, we recommended LiveChat to businesses that are already established and have a budget to work with.
There is a 14-day free trial available. There is no credit card required. Here's where you can get the LiveChat WordPress plugin.
3. Olark
Olark is an excellent WordPress live chat plugin for e-commerce businesses because it provides users with useful information about their customers. Olark users can see which pages their customers are visiting as well as the contents of their shopping carts.
Ideal For
Olark is an excellent choice for established e-commerce businesses looking to increase sales and experiment with engagement strategies using their powerup features. Powerups can quickly add up and become quite expensive, so make sure you have a large budget on hand. Although Olark provides a free WordPress chat plugin, its functionality is limited.
4. Tidio
Tidio is a live chat plugin for eCommerce that is powered by chatbots and marketing automation. It's simple to use and ideal for generating leads on WordPress sites.Tidio is an excellent live chat software solution for businesses of all sizes. It provides a free live chat plan with more advanced features than the majority of free WordPress chat plugins. The paid versions of the software are also very inexpensive, but they are more advanced. Tidio is the WordPress plugin to use if you want high-quality features and excellent technical support without breaking the bank.
Best for:
chatbot lead generation and scenario building
Customizable chat box: YES
Chat history: unlimited
Free conversations per month: unlimited
Price: Free, paid plans starting at€18/month
Loading speed/display speed: 5.3 seconds
Rating on Capterra: 4.8
5. Formilla
Formilla provides slick, professional-looking chat boxes, over 1000 third-party integrations, and an internal messenger for your support agents.
Best for:
- established professional businesses
- Customizable chat box: YES
- Chat history: unlimited
- Free conversations per month: unlimited
- Price: Free, paid plans starting from $29.99/month
- Loading speed/display speed: 5.9 seconds
6. Smartsupp
Smartsupp is a multi-channel support solution that includes live chat, ticketing, and integration with Facebook Messenger. It's excellent for rich messaging and even includes chatbots in the free plan, which is quite impressive.
Ideal For
The Smartsupp WordPress chat plugin is an excellent choice for solopreneurs, small, medium, and large businesses. Smartsupp's free plan includes a plethora of useful features such as chatbots and the ability to place live chats on an unlimited number of websites. If you own several businesses, this may be the best option for you.
Best for
Businesses that don’t need an omnichannel support solution
Customizable chat box: YES
Chat history: 14-day or 1 year depending on the plan
Free conversations per month: unlimited
Price: free, paid plansstarting from €15/month
Loading speed/display speed: 4.4 seconds
7.JivoChat
Jivochat is a multi-platform business messenger that allows you to communicate with your customers via live chat, phone, email, and social media. It includes features for monitoring website visitors and integrates with popular apps such as Slack, PipeDrive, Zoho CRM, and WordPress.
Ideal For
Jivochat is an excellent choice for businesses that need a multi-channel help desk solution in addition to live chat. It is also recommended for those who have customers from all over the world because the WordPress chat widget can be used in 20 different languages and the chat plugin can translate any inputted text into 90+ languages.
Best for
- Value, businesses that need a help desk solution
- Customizable chat box: YES
- Chat history: 2 months in the free plan, unlimited in paid plan
- Free conversations per month: unlimited
- Price: free, paid plansstarting from $19 per agent / month
- Loading speed/display speed: 5.5 seconds
- Rating on Capterra: 4.5/5
8. Manychat
Manychat helps to automate conversations in Instagram direct messages, Facebook messages, and SMS to grow your brand.
Facebook Messager-The top Facebook Messanger chatbot, ManyChat, automates customer acquisition and retention so you have more time for everything else
Instagram- Instagram DM on ManyChat is easy to use. no visible interface for code. automates a variety of processes, including lead creation, customer service, and marketing.
SMS-A text message is preferred over a phone or email by 85% of clients. Find out where your customers want to chat.
Shopify-Connect with Shopify without a hitch to send personalized coupons, order updates, and Facebook Messenger and SMS reminders about abandoned carts.
Manychat Integrations
Manychat enables you to connect to your favorite tools like:
Google sheets-Save, update, and retrieve subscriber data from google sheets.
Shopify-Send automated notifications to Shopify customers and automatically send reminders to those who abandon their carts.
Zapier-Manychat is the fastest growing App on zapier. You can connect up to 1500+ Apps using zaps.
Active Campaign-Automatically send contact data you collect to active campaign
Hubspot-Create and update contacts, submit subscriber data to HubSpot forms, and retrieve data from HubSpot for use in ManyChat.
ConvertKit-Subscribers can be made, updated, tagged, and sequenced (in ConvertKit). To use information from ConvertKit in ManyChat, retrieve it.
MailChimp-Send MailChimp the contact information you collect in ManyChat automatically.
Stripe-Use your Stripe account to accept payments inside of Facebook Messenger. This will make Flow Builder's "Buy Button" active.
PayPal-Utilize your PayPal Business account to accept payments within Facebook Messenger. This will make Flow Builder's "Buy Button" active.
Integromat/Make-Integromat can be used to connect ManyChat to countless other programs.
Klaviyo-Send contact information you gather in ManyChat to Klaviyo automatically. Update an existing contact or create a new one.
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